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Santuario Playa

Av. 1 Norte entre 24 y 26, Playa del Carmen, MX

8.8 guest rating· 224 reviews

Travelling with a dog

Dogs are welcome at Santuario Playa; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls and Pet basket.

About this hotel

Luxurious Amenities

Santuario Playa boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar.

Convenient Location

Situated just a short distance from key landmarks such as ADO International Bus Station and Playa del Carmen Maritime Terminal, Santuario Playa offers a convenient location for guests to explore the area.

Modern Comfort

Each guest room at Santuario Playa is thoughtfully designed with modern comforts such as air conditioning, flat-screen TVs, and free WiFi, ensuring a comfortable stay for all visitors.

Experience the epitome of luxury and convenience at Santuario Playa. Book now for an unforgettable stay!

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Rooms & rates

Master Suite 2 Double Beds

Sleeps 4 · 42 m² · 2× Double bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Kitchenette
  • Kitchen

Presidential Suite

Sleeps 6 · 71 m² · Extra-large double bed (Super-king size), 2× Double bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Additional bathroom
  • Kitchenette

Single Bed In Female Dormitory Room Hostel

Sleeps 2 · 71 m² · 5× Bunk bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Shower
  • Safety deposit box

Single Bed In Male Dormitory Room Hostel

Sleeps 2 · 71 m² · 5× Bunk bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Shower
  • Safety deposit box

Amenities

  • Free WiFi
  • Outdoor pool
  • Swimming pool
  • Swimming pool toys
  • Spa/wellness center
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • Sun loungers or beach chairs
  • 24-hour front desk
  • Tour desk
  • 24-hour security
  • Non-smoking rooms
Show all 43 amenities
  • Non-smoking throughout
  • Family rooms
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Daily housekeeping
  • Express check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Garden
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Kids' outdoor play equipment
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Massage services
  • Outdoor furniture
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Public Bath
  • Shallow end
  • Staff adhere to local safety protocols
  • Sun terrace
  • Sun umbrellas
  • Terrace

Location

What guests say8.8224 reviews

+ Friendly staff+ Great location− Poor cleanliness− Misleading room conditions
Cleanliness7.6
Service10.0
Location10.0
Room Quality8.1
Amenities9.1
Value for Money7.5

Guest review

4.0

− incluye desayuno, pero es muy limitado y restringido en tiempo; la piscina es pública no exclusiva; pero lo más decepcionante fue que: la tercer noche nos quedamos sin aire acondicionado , solo nuestra unidad el resto de la casa tenía aire, luz y todo, y cuando lo reclamé solo me dijeron que el señor del mantenimiento llegaría hasta las tres de la tarde. CREO QUE DEBERÍAN DE REINTEGRARME CUANDO MENOS LO DE ESA NOCHE, PORQUE DESDE LAS DOS DE LA MAÑANA NOS QUEDAMOS SIN ENERGÍA ELÉCTRICA Y SOLO EN ESA UNIDAD. debo mencionar que ya el segundo día habíamos tenido igual, una falla de energía, pero la persona de mantenimiento lo corrigió de inmediato, pero ahí nos debieron cambiar de unidad o tener en cuenta que podía en cualquier momento fallar EL AIRE ACONDICIONADO

RAUL · MX · 2026-09-14

Si regresamos!!!!

10.0

La ubicación es excelente

− El horario para el desayuno es muy temprano y solo una hora para desayunar así que si te desvelaste y te levantas tarde ya no desayunaste jajaja durante mi estancia de 5 días solo alcance a llegar un día y el aire acondicionado no tenía mucha potencia pero todo lo demás excelente!!! Sin dudarlo regreso

LDanette · MX · 2026-09-09

Guest review

9.0

La atención del personal buena

− Que dejan una cafetera con la bolsa de café vencida ( como para no utilizarla)

Jose · CO · 2026-07-16

Guest review

1.0

Hiçbirşeyi fotoğraflarla alakası yok ve personel çok kaba resepsiyon da duran NERİ dil bilmiyor söylediğimizi anlamıyor.

− Tam bir hayal kırıklığı. Sinekler vadisi gibi heryerde sinek bokları var duvarlar sinek boklarıyla dolu odalar pislik içinde sinekler sürekli sizi ısırıyor ve çözüm sıfır klima kötü. Eşim hamile dedim 2 saat erken giriş yapabilir miyiz dedim. Malesef bizden para aldılar zorundaydık eşim hamile olduğu için parayı vermek zorunda kaldık patron a sordu NERI Yardımcı olmadı sineklerden eşim yatamadı ve orda kalamadık 1 saat sonra otelden ayrılmak zorunda kaldık. Çünkü pislik içindeydi havlular herşey çok pisti. Ve bizden aldıkları erken giriş parasını istedim kalamayacağımızı söyleyip Malesef vermediler. Eşim hamileydi. Tüm çalışanlar patron dahil hepsi kaba hiç yardımcı olmuyor kimse asla inanmayın. Sinekler vadisi sinek boklarıyla dolu hotel fotoğraflara aldanmayın.

Guven · TR · 2026-07-13

To say horrible is kind

2.0

Not anything like the photos. Go somewhere else. This was a time share swap out, we were told it was a boutique hotel. Translation dump. Upon arrival I thought I was in the wrong place because the main entrance is next to a porn shop. Wrong. The front desk told us 50$ for an early check in, it was 30 min and the room was ready. The promised breakfast was taken away from us I don’t know why. The quaint pool is about the size of 3 king sized beds and very shallow. It is shared with the bar next door and anyone can go in it. One small threadbare towel is provided per person. Locals take their young children there. AC barely works in the bedroom. Shower head is so bad it gets everything in the area wet except you. The drains backed up and onto the floor after a 5 min shower attempt. Furniture is old and beat The rooms aren’t clean either. I’ve been to nicer Motel 6’s in New Jersey, for a fraction of the price.

elliemaym_13 · BOSTON, MASSACHUSETTS · 2026-05-01

PawFriendly Stays · questions

Does Santuario Playa allow dogs?
Yes, Santuario Playa is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

A deposit may be required at the property.