Fairfield Inn & Suites by Marriott Albuquerque North

Guest review

5.0

Clean

− Breakfast lady was rude. Beds and fold out beds very uncomfortable. Pool very hot and small.

Exceptional

10.0

Everything

− N:A

it was nice and quit.

9.0

breakfast was great but I really liked the coffee and it would be nice if there was another side dish like potatoes.

− if there was another side dish like potatoes.

Decent stay

8.0

We stayed here twice on our vacation. The first time our room was not the cleanest. The second time it was clean. The first night we had an excellent bed and a great sleep. The second time the bed was fine, but not excellent. The location wasn't great for our sightseeing plans, but it was affordable and had easy access to a major highway. It was a good stay for one night.

Guest review

1.0

− Here is a draft for your review, written to be clear, firm, and factual to warn future guests about both the poor facility conditions and the unacceptable customer service. 🚨 Do Not Stay Here – Horrible Facilities & Abusive Management I am writing this review to strongly discourage anyone from staying at this hotel. Our experience here was deeply disappointing, culminating in downright harassment from the management after we checked out. First, the room and facility conditions were unacceptable: * Pest Issues: We found two spiders in our bathroom upon arrival. * Lack of Transparency: The hotel completely fails to mention a daily parking fee when you are booking your stay, leading to unexpected charges. * Safety & Cleanliness: The swimming pool was full of dog hair, which triggered extremely severe allergic reactions for us. However, the main reason for this review is the horrifying and unprofessional behavior of the General Manager, Robert Ávalos. The day after we checked out, my husband received a phone call from Robert demanding his credit card information over the phone to charge us for two bottles of water and medicine from the lobby. Because my husband was at work and wanted to avoid a potential scam, he politely explained that a pending charge for the extra items was already showing on our credit card statement. Robert became incredibly demanding. Hoping to clarify the situation and ensure this wasn't a scam, I called the hotel back and was transferred to Robert. He immediately became hostile, speaking to me in a screaming tone. He called my husband "crazy" for asking basic security questions and refused to explain why they were demanding a card over the phone when our statement already showed a pending charge. Instead of handling the call professionally, Robert continued to scream at me, trash-talked my husband, and threatened us.