Canopy by Hilton Portland Pearl District♡

Dyrt hotel med tanke på hva som er inkludert. Ikke verdt pengene.

5.0

Bra frokost, men den var ikke inkludert.

− Veldig dyr parkering. Dusjen var i ustand.

The "DUMP" of the Pearl District!

2.0

I spend 100+ nights per year in all levels of hotels and maintain diamond status. We're middle aged, not high maintenance and travel to Portland at least 6 times per year. However negative, this review is honest. The lobby/reception is just a desk next to the front door. Room was not ready at 4:00 when we called ahead of time confirming it would be. Was finally checked-in at 4:35; told nothing about the property nor was my diamond status acknowledged. Front desk in general not friendly and lacking professionalism. Walked past countless times in three days and was never smiled at; spoken to or anything. However people on their phones all the time... Lack of security; anyone as access to restrooms, elevators, all floors and no elevator cameras. No visible security persons; only valet and front desk person... Room had visible wear & tear and stains on anything fabric. The air conditioning in room was barely functional which was addressed with no recourse. Room was not made up the next day/evening. Address this with front desk, said someone would come up and no one did. Restaurant sucked! No pancakes, French toast, waffles or baked goods available for breakfast? Morning restaurant staff were outright rude! Complained about guests/their jobs in front of us... One evening at 5:45pm out of menu items too? In conclusion: No body cares at this property! This Canopy truly failed on delivering what the brand says it's about or even basics of accommodations. Experiences like this make me rethink my Hilton brand loyalty.

Guest review

4.0

There was no breakfast and the hotel was very booked wthout enough hellp to check us in.

− The value was not acceptable. I feel they exagerated on the info and other hotels in the area were nicer.

Hot and stuffy

4.0

The hotel is beautiful and clean. I love how they have hydration stations on every floor so bring your refillable flask! Customer service was great and I enjoyed the espresso machine in the room. However, the air conditioning in my room wasn’t working that great. Their AC is controlled and I couldn’t lower the temperature below 68 degrees. So for my ladies going through perimenopause or menopause, beware! The front desk was able to bring a fan to my room which helped me get through the night. Otherwise, it would have been miserable!

2 star at best

4.0

I book a three night stay at the canopy. The hotel itself is very nice, but my experience was much much less than I’d hoped. 1. The air conditioning started and stopped for my entire stay, I had to call reception and let them know, they told me maintenance would fix it, but they did not. 2. My breakfast at the hotels voux restaurant was cold, I sat at the bar and ordered eggs, and when I received them they were stone cold. There were maybe three other diners in the hotel restaurant at the time, and the staff yelled out across the restaurant to communicate, which felt abrasive. 3. On the morning of my last day the hotel water simply ceased to operate in the shower. I told the receptionist and she said she would take care of it, but later that night I turned the water in again, and still the same- cold water. 4. When house keeping made up my room on the second afternoon ( late at around 5pm) they removed the duvet cover. So on the third day I just had a nasty duvet with no cover. 5. When I called down to reception after the second time I tried to have a hot shower and explained all of this, the guy told me that he would let management know tomorrow, and didn’t offer to fix any of this. I told him, I was checking out tomorrow and he said ‘alright’ and left it at that. I’m not even bothering to list other issues, slow valet, both elevators broke down and I was unable to use them, and instead had to use the stairs. All this would be fine at a 2 star hotel, but I’m not paying for 2 star. I think if there was some effort to sort this stuff out I wouldn’t be writing this, but they don’t care.