The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Guest review

8.0

Excelente ubicación

− El desayuno podría mejorar

Guest review

8.0

La piscine est de folie Dommage qu’elle n’est pas ouvert, même en soirée pour prendre un verre Les champs qui se sont équipés d’une plaque et d’un grand frigo, très pratique avec des enfants Si tu es à cinq minutes du beth habad pour que les gens qui mange kasher

− La propreté de l’établissement

Worst Hilton/curio experience ever

2.0

I had the absolute worst experience here. So bad that I left early and booked a way better hotel somewhere else. When I arrived, Yissell the front desk attendant ignored us for about 30 minutes until we asked could we check in with them and they said sure. Then she gave us the wrong key to an upgraded room. Once we asked could we just keep the room since you made a mistake she said sure but we would have to pay. She said it was $40 a night. I asked did she confirm that price and she said yes it’s confirmed it will be $160. I said ok and waited for 30 minutes to pay and then she came over and said never mind it’s $40 per person now. I said no can you honor the price and she flat out said no. So that’s mistake two. I asked for a manager but conveniently the manager wasn’t there. So I decided to move on and wait to speak to the manager in the morning. I head to the rooftop pool. I ordered some food and drinks. The tab came to $82 and the bartender chargers me $826 instead. He said sorry it was a mistake(mistake number 3) and he canceled it. But to no one’s surprise the cancellation didn’t go through and it posted to my bank. We decided to leave early because no manager even tried to salvage the situation. We ran into a manager on our way out and she said o I heard about that sorry. Smh if you heard about it why haven’t anyone reached to us? Stay away from this place. Especially if you’re of color.

Guest review

8.0

שהינו במלון 4 לילות, החדר היה גדול ומרווח מאוד. א. בוקר מצויינת עם שרות אדיב. בריכה מעולה על הגג. מיקום פצצה דקה מהשדרה ה 5. ללא רעש בלילה. נהנינו מאוד

Worst Hilton experience!!!

2.0

If I could leave zero stars I would. DO NOT STAY HERE! We have arrived to this hotel and been here for 2 hours and when we got here we got no service from the front desk. I stood in line for 30 mins before having to ask hey can you help me and Yissell finally said yes. She was terrible. She told us one room after another 30 mins long check in, with one working elevator we find out we got the wrong room key for the room next door. The room was spacious but had one bed we booked the double bed room. So after going back downstairs yissell admitted she messed up and gave us the right keys. Then we asked if we can just keep the original room as the double bed room was too small. She said we had to pay an upcharge. Yissell gave us the price of $40 per night and confirmed that the total would be $160. She stepped away for about 20 minutes and then came back and said oh the price is $40 per person per night and Yissell said she made a second mistake. So of course we are like ok you made two mistakes and as the customer who made zero mistakes can you just honor the original price and she said no. Coincidentally there is no manager here that can help. Ultimately she did nothing to fix the situation. This hotel likes to gauge their customers. I will never stay here again. Update: went up to the pool to try and salvage the day and ordered 3 drinks and two apps and the server charged my sisters card for $824 you guessed it by mistake!!! I feel like I’m being robbed in real time.

would not recommend

2.0

this experience was horrible, would not recommend. the hotel staff messed up with me and my family’s room, they wouldn’t do anything to help with there mistakes. no managers on duty. they don’t honor there prices. even tho we offered to pay the original price that yissell gave us and a few minutes later they changed the price. she was very disrespectful i would not come back.