Viceroy Chicago

Great Service and Location. Good amenities.

8.0

I really liked my stay at the Viceroy. The rooms were a classic art deco style with furnishings that were well maintained. The bed was particularly comfy. The front desk staff, housekeepers, and valets were all excellent. The restaurant had good food and aloof service. I'm not sure if the staff were new or the menu changed but they all seemed lost. I suspect this will.prove over time. Note: this Viceroy property is 4-star plus, but not quite 5-star like the Waldorf, Ritz, Langham, etc.

Best in the Chi

10.0

Love the atmosphere and location

Amazing 4 nights stay

10.0

It was all so great! Location, the room and hotel design, the staff. Loved it all! Thank you all so much for making it such a wonderful stay for my son and I.

This hotel should NOT be in the Gold Coast!!

4.0

My family of four reserved a suite with the expectation of receiving the elevated experience associated with the Fine Hotels + Resorts program. Unfortunately, our stay fell well below those expectations. The issues we experienced included: 1. Non-functioning television in the suite’s living area. The television in the seating area did not work throughout our stay. As a result, our entire family was forced to spend our downtime in the bedroom instead of enjoying the separate living space that was one of the primary reasons we booked a suite. 2. No blankets available for the pull-out sofa. Our children slept on the pull-out sofa, yet the hotel was unable to provide blankets for them. This was extremely disappointing and unacceptable for a luxury hotel, particularly at a rate of approximately $1,000 per night. 3. Poor communication regarding late checkout. While I understand that late checkout is never guaranteed, we were never informed that our request had not been approved until I personally inquired after noon. At that point, the manager, Caesar, informed me that we could remain until 3:00 p.m. Unfortunately, this information was never properly communicated to the hotel staff. Housekeeping and other staff repeatedly knocked on our door and interrupted us, making us feel as though we were being rushed out or evicted. I even had to return to the lobby and ask Caesar a second time to notify the staff that we had been authorized to stay until 3:00 p.m. Despite this, the interruptions continued and unnecessarily detracted from the final hours of our stay. Unfortunately, this was my first and last time staying at the Viceroy Chicago. Yes, I’m use to a certain class of hotel experience and willing to pay for it; therefore, my expectations of room rates of approx. $1,000 per night will have standards. Do not waste your money, especially on their suites! There are better hotels in the area such as Park Hyatt, Four Seasons etc, where I usually stay, but unfortunately they were booked!!

The best

10.0

The best experience I had Kendall and Michelle are the the best they made us have the best experience aver

Exceptional Hospitality at Viceroy Chicago

10.0

I recently hosted a corporate team meeting at Viceroy Chicago and had an outstanding experience. The hotel is beautiful, but the hospitality truly sets it apart. A special thank you to Randy and the banquet team—Mario, Monica, Kendall, Evie, Jacob, and Isaac. They anticipated our needs, handled every detail seamlessly, and made our entire team feel genuinely welcomed and cared for. Having hosted meetings at hotels across the country, I can confidently say this team stands out. Exceptional service, beautiful property, and a true 5-star experience. I would absolutely return and recommend Viceroy Chicago for both business and leisure.