Ortea Palace Hotel, Sicily, Autograph Collection

Guest review

9.0

La habitación era hermosa. Muy grande (con 2 pisos y 2 baños). Muy limpio todo. El desayuno riquísimo y Muy buena atención del personal.

A/C policy ruines it all

4.0

Staff, location.

− Terrible air conditioning policy. We spent five nights complaining of the warm temperatures in the room. The staff tried to defend the one temperature, maximum low for all guests policy. We were a group with 5 rooms and unknowingly all had the same complaint to no avail. They will argue some narrative but it’s un defendable that guests can’t be empowered to choose their preferred temperature.

Guest review

9.0

The room and hotel were absolutely gorgeous. We had a two-story room with ocean views, and the location was perfect, surrounded by history and restaurants and situated right at the start of all the main attractions.

The Ortea Palace Hotel in Ortigia— Exceptional Hospitality

10.0

I had the most welcoming stay at the Ortea Palace Hotel. The location is ideal, a beautiful dining-bar reception space, my room was spacious with plenty of closet space, seating area with a table, mini-fridge, comfortable bed & pillows, nice bathroom (bathrobes, slippers too). Aside from the physical beauty of this hotel, all the staff here deliver excellent hospitality—the housekeeping staff throughly clean one’s room; the concierge staff are exceptionally helpful— Conchetta and Silvia, Grazie Mille; Federica and Sergio Grazie Mille for the most delicious and beautiful breakfast offerings and the best cappuccinos. This establishment shines because of the dedication, professionalism and welcoming staff along with the beauty of the hotel. When I return to Ortigia, I will stay here again because of my excellent first stay experience.

A Wonderful Return to the Ortea Palace

10.0

As returning guests and Marriott Bonvoy Titanium Elite members, we once again felt incredibly welcome at the Ortea Palace. Our one-night stay was a real pleasure from beginning to end. The day before our arrival, I contacted the hotel to ask whether we could already make use of the spa, as we would be arriving around noon and did not need our room before the regular check-in time. We were therefore particularly delighted that not only was our room already ready at 12:00, but we were also given a fantastic upgrade to the Garamond Junior Suite on the top floor. This is the only floor with private balconies, and the view from our suite was simply phenomenal — overlooking the harbour and the historic centre of Ortigia. It was a wonderful setting for such a short stay. The bed was exceptionally comfortable, and the Diptyque bathroom amenities were a lovely touch and of excellent quality. What we particularly appreciate about the Ortea Palace is its attention to detail. Even the Garamond Junior Suite has its own little story: a beautifully designed booklet is provided for guests to take with them, explaining special details and the background behind the Garamond room. It is exactly these thoughtful touches that make the stay feel personal and distinctive rather than simply luxurious. Breakfast was another highlight, with a very good selection and excellent quality. We also enjoyed returning to the hotel’s spa in the basement. The spa is beautifully designed and offers a large pool, a spacious sauna, a steam room where a salt scrub is provided, and a relaxing relaxation room. A swimming cap is required for use of the pool, but this is no inconvenience at all, as one is kindly provided at the spa reception if needed. The relaxation area is thoughtfully equipped with drinking water, a samovar with hot water and a selection of wellness teas to prepare yourself, as well as fresh apples — small details that make the experience even more enjoyable. One of the things that makes the Ortea Palace particularly special is the hotel itself. The architecture, design and impressive artworks throughout the property make simply walking through the hotel a visual pleasure. We also really enjoyed the hotel’s welcome ritual: a delicious lemon granita-style drink, referred to here as Sherbet. A small but very refreshing and memorable touch. Once again, the Ortea Palace delivered a wonderful experience. We felt genuinely welcomed and very much at home, and we will be very happy to return on our next visit to Ortigia.

Muy confortable y agradable con una excelente atencion

10.0

Ubicacion excelente Desayuno y piscina no aplica

− Valet Parking muy caro Euros 50