Homewood Suites by Hilton San Diego Mission Valley/Zoo

Amazing staff with uncomfortable bed! But would stay again!

10.0

The staff was very nice! Sooo helpful. The woman who checked me in was amazing! She helped me get familiar with the property.

− The beds were uncomfortable

Booked a king suite for the evening to escape the heat- absolutely would recommend for a long or short stay!! Perfect!

10.0

It was, literally, too hot to stay in our own houses- heat wave. We wanted a bit of relief from the stupid heat- booked a very nice room here for an even nicer price!! The accommodations were clean, comfortable and more than we could have asked for! Just awesome!

− Not a thing.

Pretty Exceptional.

10.0

We really enjoyed our stay in the hotel. The receptionist - Diana - was super sweet and attentive. The room was massive. My mom and sister took the beds while i slept on the couch. I asked for extra pillows and they provided it right away. They even allowed us to store our luggage after checking out of the hotel. The kitchen had everything - from plates and glasses and a microwave. It was a really good experience.

− According to my mom and sister, the breakfast was a little bit underwhelming. The location of the hotel was a little out of way and the only option we had was to take an uber.

This was the worst hotel experience we have ever had. The room was dirty when we checked in: cup stains on the nightsta

1.0

− This was the worst hotel experience we have ever had. The room was dirty when we checked in: cup stains on the nightstands, dust on the shelves, hair and old dirt inside the drawers and cabinets, and dishes with food still stuck to them. I didn’t even feel comfortable unpacking our suitcases. The hotel is old, the hallways have poor ventilation, and the room was very humid, so our clothes and belongings constantly felt damp. Parking is extremely limited. The underground garage is tiny, and the outdoor spaces behind the building are so narrow that it is difficult to open the car doors. There is also an accessible entrance near the handicapped parking spaces, but it was locked, forcing guests to walk around the building. Housekeeping was a major disappointment. After two nights, nobody had cleaned the room or even taken out the trash. After I complained through the hotel chat, staff finally came the next morning, after our third night, and removed the trash. At that point, we only had one night left before checkout, so a full cleaning was no longer important to me. I told them that I had not had time to secure our valuables in the safe and specifically asked them not to enter or clean the room while we were away. Despite that clear request, staff still entered our room in our absence. The ice machine on our floor was broken, the hotel had very few luggage carts, the furniture was worn and stained, the headboard was dirty, the bathroom door looked like it had been chewed by a dog, and the shower gel ran out on the first day. The only positive was the breakfast, which was fairly good. Unfortunately, that does not make up for the condition of the hotel and the poor service, especially considering the price. We have stayed in much cheaper hotels with far better cleanliness and service.