Hilton Garden Inn Chicago Downtown Riverwalk

Breakfast and bar sub standard

2.0

Poor, cheap. Paid for breakfast and waffle was charged $14. This not the quality of 20!years of using Hiltons all over the world.

− Look at your breakfast menu a sin 1 piece of toast and 1 bacon. I paid for breakfast as an addition to my 2 night stay. Not complimentary as stayed on coupon.

Guest review

9.0

− One of the receptionist is tough and aggressive

Nice city hotel

8.0

Nice city hotel in the downtime of Chicago, close to all sightseeing points, Big Bus stop and cruise boat station. We were warmly welcomed by the receptionists and checked in early - that was a lovely experience! The room is small but has all amenities and facilities to have a rest after the city walk or a busy day.

− Cleaning could be improved as we noted a lot of dust on the floor around the bed. We didnt like the breakfast - not really good and there are much better options outside the hotel.

Guest review

8.0

Good Staff/ Nice Room/ Nice river view

− Nothing in particular….some suggeestions: 1) better signage on LL to direct you to Fitness Ctr; 2) room refrigerators that ACTUALLY keep thinks cold,not cool;3) Hair dryers that were not made in 1990’s

Dirty rooms

2.0

We stayed at this hotel for two nights this week. While the location is great, the cleanliness and customer service were extremely disappointing. We discovered what appeared to be blood stains on the linens and bedding in our room. We also found crumbs and debris on the floor, which suggested the room had not been properly cleaned before our arrival. We only noticed the stains the following morning because they were at the foot of the bed and in the area where pillows are normally placed, making them difficult to see when we first entered the room. When we reported the issue, it took two requests before the stained bedding was actually changed. The first time, the stains were left on the bed despite our concern. What was most disappointing was the lack of accountability afterward. Instead of receiving an apology or any effort to address the sanitation concern, we were met with accusations that we caused the stains. Laura at the front desk was unprofessional and raised her voice at me, and Richard, the manager who said he would call back, never followed up. A possible blood stain on hotel bedding is a serious cleanliness issue. Unfortunately, the poor response and lack of customer care made this experience even worse.