JW Marriott Venice Resort & Spa

Guest review

9.0

Tout

− Rien

Loved the hotel and Venice

6.0

We thought the actual hotel was exceptional, and very impressed with the facilities

− The service from the staff was bad, we had multiple occasions.

Guest review

4.0

The location is truly exceptional — you are in Venice, yet at the same time away from the crowds and chaos of the city. Upon arrival, the unique setting, atmosphere, and the entire concept of the property make you feel as though you are about to experience something truly special. Unfortunately, that feeling quickly fades, and this is where the five-star experience ends.

− Unfortunately, the service throughout our stay fell far below what one would expect from a five-star hotel, especially a JW Marriott. At the rooftop, we were initially treated as non-hotel guests and refused lunch service without anyone even asking whether we were staying at the property. When we were eventually served, even the basic table setup was missing. The issues continued throughout our stay: the pool was shockingly dirty, our room was still not cleaned by 4 p.m. on two consecutive days despite raising the issue, and a member of housekeeping even used our personal phone charger to charge their own phone. Breakfast service was equally inattentive, with coffee regularly taking more than 20 minutes, while a glass of Prosecco was charged at an additional €12. There were also serious billing concerns. A charge from another room appeared on our bill and, upon checking, staff confirmed that the receipt had not even been signed. We were also told at check-in that our room was fully paid, yet the following day our card — provided for a €450 deposit authorization — was charged €1,450 without our prior knowledge. Most disappointing was the response from management. Despite raising these issues, the Front Office Manager appeared largely indifferent and made no meaningful effort to address or resolve our concerns. Mistakes can happen, but a luxury hotel is defined by how it handles them. Sadly, both the service and management response fell far below five-star standards. Without question, our most disappointing experience within the JW Marriott brand.

Guest review

10.0

Just perfect ….

Sehr angenehmes Hotel mit erstaunlichem Service und guter Küche in fantastischer Lage

9.0

Das Dachterrassen Restaurant war sehr sehr gut, der Service dort perfekt und super freundlich. Qualität der Speisen sehr gut. Sensationeller Ausblick auf Venedig. Entspannte Location auf Insel. Die Ruhe ein Genuss. Zimmer okay , Bett komfortabel, Ausblick indem den Garten etwas traurig

− Der Pool nur für Erwachsene ist viel zu klein, Ein System nicht erkennbar, Reservierung offiziell nicht möglich, dann aber doch bei einigen Mitarbeitern!!! Ein echter Minuspunkt. Man wählt das Hotel wegen seiner Lage sprich seinem Poolangebot