Level Chicago - Fulton Market

Almost good enough

7.0

Almost good. Kinda of antiseptic. Not nice enough to be a great hotel and not homey enough to be an apartment.

− Odd configuration and limited hotel hospitality

Guest review

6.0

Buenas instalaciones, lamentablemente las camas desmerecen el hotel

− Las camas un desastre, uno se movía y crujía toda la cama, colchón instalado sobre una tablero de madera, realmente no estaba al nivel del resto de las instalaciones Además el ferrocarril pasaba por un costado del hotel con muy mala aislacion

Guest review

9.0

el lugar en si y todo lo que ofrece, el gimnasio buenísimo, las demás instalaciones, un super en frente, super, caminar a fulton Market.

− Aunque la ubicación muy buena, el estacionamiento carísimo habiendo tantos cerca muchísimas veces más barato. Y hay mucho homeless y se siente inseguro. No hay forma que mujeres solas se sientan bien caminando solas de noche por atrás del lugar.

Poor Communication

4.0

My experience with this hotel before my stay has been disappointing. I needed assistance with my reservation and reached out through multiple email addresses over several days before finally receiving a response. The lack of communication was frustrating and made me feel like communication with my issue wasn't a priority. When I did finally receive a reply, I was told that because I had booked a non-refundable rate (which I did know about at the time of booking), my reservation could be canceled, but no refund would be issued. I was eventually offered to cancel the reservation and receive a very small refund. I understand that hotels have policies, but I was disappointed that no flexibility or goodwill exception was considered, especially since my reservation isn't until October and there's still plenty of time to rebook the room. This, coupled with the extreme delay in communication, has soured my experience before it's even begun. Timely communication and a willingness to work with customers make a significant difference, and unfortunately, that wasn't my experience. I'm still planning to stay at the hotel and hope my experience during my visit is much better than the customer service I've received so far. If it is, I'll gladly update this review.

Great place to party by the hotel or just crash after a night out.

2.0

We recently stayed at Level Fulton Market for a long weekend getaway with our family. We booked a two-bedroom Junior Suite because traveling with a child is much easier when everyone has separate sleeping space while still sharing a living room and kitchen. Overall, the property is modern and attractive, but our experience was disappointing enough that we would not stay again. A few things prospective guests should know: Staff were generally polite, but hospitality felt lacking. We never encountered anyone outright rude (with the exception of the staff member knocking on doors at checkout time), but whenever we needed assistance, there seemed to be little interest in finding solutions. We booked through Hotels.com as Platinum members, which advertised property benefits including waived daily fees, food and beverage credits, and room upgrades when available. These perks were confirmed in our reservation email but were not honored. While not a dealbreaker on their own, it's worth noting for anyone booking through Expedia or Hotels.com. Before arrival, the hotel requires a registration process that involves emailing copies of your ID and other personal information. The requests arrive separately after booking and warn that your reservation may be canceled if they are not completed. While I understand the property is likely trying to prevent unauthorized parties, the process felt cumbersome and less secure than expected. Ironically, despite these measures, parties still seemed common throughout our stay. Multiple units appeared to have large gatherings, and the pool area frequently had groups drinking and smoking, making it difficult for our child to enjoy the amenities. Housekeeping was another disappointment. Despite a four-night stay, no service was available—even when requested. Trash accumulated in the kitchen because there were no extra bags or designated place to dispose of it, and we had to visit the front desk daily for fresh towels and coffee. There were also no bottled water options or ice machines, only a single ice tray in the freezer. For a property marketed around apartment-style accommodations, the kitchen amenities felt surprisingly limited. Our biggest issue, however, was the room itself. We reserved a two-bedroom Junior Suite. Instead, the second "bedroom" appeared to be more of a small den with a bed added. The room was so tight there was barely enough space to walk around the bed. More importantly, it had no closet, no window, and—most critically—no HVAC supply or return vent that we could identify. Within an hour of closing the door, the room became unbearably hot. Leaving the door open wasn't a practical solution because it opened directly into the living area, which featured floor-to-ceiling windows without blackout shades. We asked the front desk for assistance and later requested a fan, but no solutions were offered. Finally, be aware that the hotel sits immediately adjacent to active Metra and Amtrak tracks. The passing trains themselves weren't especially disruptive, but the repeated train horns throughout the day and night were surprisingly loud, and the building seemed to offer very little sound insulation. All in all it just made for a pretty rough four days for everyone involved. Traveling solo I could have handled it. A guys weekend of drinking and partying - this is the place to stay. Wanting a crash pad, also 10 out of 10 - if you just want to feel better about spending a lot of money for such a circumstance. But for a family or folks wanting any sort of hospitality experience or relaxing stay, I would strongly suggest elsewhere.