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Puro Grand Hotel

★★★★★ Carrer de Montenegro, 10, Palma de Mallorca, ES

9.3 guest rating· 612 reviews

Travelling with a dog

Dogs are welcome at Puro Grand Hotel; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls and Pet basket.

About this hotel

Central Location

Puro Grand Hotel is ideally located in the heart of Palma de Mallorca, offering easy access to popular attractions such as Playa Ca'n Pere Antoni and Plaza Mayor.

Luxurious Amenities

This 5-star hotel boasts air-conditioned rooms with modern facilities including flat-screen TVs, private bathrooms, and minibars. Guests can enjoy room service, a garden, and a bar for relaxation.

Convenience and Comfort

With a 24-hour front desk and a paid airport shuttle service, Puro Grand Hotel ensures a seamless stay for guests seeking convenience and comfort in Palma de Mallorca.

Book your stay at Puro Grand Hotel now for a luxurious and hassle-free experience in Palma de Mallorca!

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Rooms & rates

Grand Mediterranean-Deluxe Double Room

Sleeps 2 · 24 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

The Grand Essence Signature Suite

Sleeps 2 · 35 m² · Queen bed

  • Clothes rack
  • Cots

Deluxe Double Room

Sleeps 2 · 20 m² · Double bed

  • Clothes rack

Grand Flow-Superior Double Room

Sleeps 2 · 24 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Meditarrean Superior Double or Twin Room

Sleeps 2 · 20 m² · Extra-large double bed (Super-king size)

  • Clothes rack
  • Cots

Standard Double Suite

Sleeps 3 · 32 m² · Double bed, Sofa bed

  • Cots

Joy Junior Suite-Duplex

Sleeps 3 · 40 m² · Sofa bed, Extra-large double bed (Super-king size)

  • Cots

Flow Double Rooms

Sleeps 2 · 18 m² · 2× Twin bed, Extra-large double bed (Super-king size)

  • Clothes rack
  • Cots

Nomad-Deluxe Suite

Sleeps 3 · 24 m² · Sofa bed, Extra-large double bed (Super-king size)

  • Coffee/tea maker
  • Shower
  • Cots

Large Single Room

Sleeps 1 · 10 m² · Double bed

  • Clothes rack
  • Cots

Amenities

  • Free WiFi
  • Spa/wellness center
  • Sauna
  • Fitness facilities
  • Breakfast in the room
  • Restaurant
  • Bar
  • Snack bar
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
Show all 72 amenities
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Airport pick up
  • Allergy-free room
  • Bike tours
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Coffee Shop on site
  • Concierge service
  • Daily housekeeping
  • Dry cleaning
  • Express check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Invoice provided
  • Ironing service
  • Key access
  • Key card access
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Outdoor furniture
  • Packed lunches
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Public Bath
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Stand-up comedy
  • Steam room
  • Temporary art galleries
  • Walking tours
  • Wine/champagne

Location

What guests say9.3612 reviews

+ Excellent central location within walking distance of Palma highlights+ Very friendly, helpful and attentive staff with welcome touches+ High-quality, varied breakfast and overall cleanliness+ Well-presented, modern rooms for the most partConfusing/misleading beach club and shuttle policies; unexpected charges reportedAmenities issues: rooftop pool very small/too warm and spa booking miscommunicationIsolated staff/service lapses (checkout billing delay) and occasional room key failures
Cleanliness9.4
Service9.6
Location9.9
Room Quality9.0
Amenities8.2
Value for Money9.0

Qualitativ hochwertiges Stadthotel in sehr guter Lage!

8.0

Die Lage und das freundliche Personal. Zimmer sauber und gut eingerichtet. Die Dachterrasse und der Service war mega.

Das Frühstück war recht sparsam, genauso wie das Platzangebot. Aber das ist vermutlich der Kompromiss für ein Stadthotel der Lage.

Nils · DE · 2026-08-22

Guest review

10.0

The staff was very nice. Amazing breakfast buffet. The bed and pillows are by far the best I have ever tried. Beautiful hotel with attention to detail. Great location in Palma center.

Fanni · DK · 2026-08-22

We loved our stay and the staff went above and beyond to make our anniversary special. They were so kind and thoughtful

10.0

Clean , breakfast was super diverse & lots of options and beds were really comfortable.

Nothing

Saad · GB · 2026-08-22

Egentligen väldigt bra hotell dock något lyhört

9.0

Utmärkt läge

Bra och välstädade rum, bra sängar med olika typer av kuddar

Johan · SE · 2026-08-19

Great boutique hotel in great location for Palma old town

8.0

Great location for exploring old town Comfy bed Clean Friendly and helpful staff - shout out to Ana on the front desk Beach club access with shuttle

Breakfast buffet wasn’t labelled so difficult to know what was vegetarian / what was ok for any dietary requirement

Charlotte · GB · 2026-08-18

Amazing hotel and staff

10.0

The breakfast was amazing, they had everything you could possibly want and also cooked your eggs to order!

Colin · ES · 2026-08-17

PawFriendly Stays · questions

Does Puro Grand Hotel allow dogs?
Yes, Puro Grand Hotel is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

Please note that this property can accommodate dogs, with a maximum weight of 10 kg or less, but will not accommodate other types of pets, additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.