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Puro Grand Hotel

★★★★★ Carrer de Montenegro, 10, Palma de Mallorca, ES

9.3 guest rating· 612 reviews

Travelling with a dog

Dogs are welcome at Puro Grand Hotel; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls and Pet basket.

About this hotel

Central Location

Puro Grand Hotel is ideally located in the heart of Palma de Mallorca, offering easy access to popular attractions such as Playa Ca'n Pere Antoni and Plaza Mayor.

Luxurious Amenities

This 5-star hotel boasts air-conditioned rooms with modern facilities including flat-screen TVs, private bathrooms, and minibars. Guests can enjoy room service, a garden, and a bar for relaxation.

Convenience and Comfort

With a 24-hour front desk and a paid airport shuttle service, Puro Grand Hotel ensures a seamless stay for guests seeking convenience and comfort in Palma de Mallorca.

Book your stay at Puro Grand Hotel now for a luxurious and hassle-free experience in Palma de Mallorca!

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Rooms & rates

Grand Mediterranean-Deluxe Double Room

Sleeps 2 · 24 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

The Grand Essence Signature Suite

Sleeps 2 · 35 m² · Queen bed

  • Clothes rack
  • Cots

Deluxe Double Room

Sleeps 2 · 20 m² · Double bed

  • Clothes rack

Grand Flow-Superior Double Room

Sleeps 2 · 24 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Meditarrean Superior Double or Twin Room

Sleeps 2 · 20 m² · Extra-large double bed (Super-king size)

  • Clothes rack
  • Cots

Standard Double Suite

Sleeps 3 · 32 m² · Double bed, Sofa bed

  • Cots

Joy Junior Suite-Duplex

Sleeps 3 · 40 m² · Sofa bed, Extra-large double bed (Super-king size)

  • Cots

Flow Double Rooms

Sleeps 2 · 18 m² · 2× Twin bed, Extra-large double bed (Super-king size)

  • Clothes rack
  • Cots

Nomad-Deluxe Suite

Sleeps 3 · 24 m² · Sofa bed, Extra-large double bed (Super-king size)

  • Coffee/tea maker
  • Shower
  • Cots

Large Single Room

Sleeps 1 · 10 m² · Double bed

  • Clothes rack
  • Cots

Amenities

  • Free WiFi
  • Spa/wellness center
  • Sauna
  • Fitness facilities
  • Breakfast in the room
  • Restaurant
  • Bar
  • Snack bar
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
Show all 72 amenities
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Airport pick up
  • Allergy-free room
  • Bike tours
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Coffee Shop on site
  • Concierge service
  • Daily housekeeping
  • Dry cleaning
  • Express check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Invoice provided
  • Ironing service
  • Key access
  • Key card access
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Outdoor furniture
  • Packed lunches
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Public Bath
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Stand-up comedy
  • Steam room
  • Temporary art galleries
  • Walking tours
  • Wine/champagne

Location

What guests say9.3612 reviews

+ Excellent central location within walking distance of Palma highlights+ Very friendly, helpful and attentive staff with welcome touches+ High-quality, varied breakfast and overall cleanliness+ Well-presented, modern rooms for the most part− Confusing/misleading beach club and shuttle policies; unexpected charges reported− Amenities issues: rooftop pool very small/too warm and spa booking miscommunication− Isolated staff/service lapses (checkout billing delay) and occasional room key failures
Cleanliness9.4
Service9.6
Location9.9
Room Quality9.0
Amenities8.2
Value for Money9.0

We can’t rate the Puro Grand highly enough- it was perfection. Thank you 🙏

10.0

Exceptional hotel and staff. We loved this hotel so much . Our room was incredible the facilities and breakfast (would recommend including this) was fantastic and the whole experience from start to finish was amazing. Beautiful experience and a beautiful hotel.

− Nothing- every single thing was brilliant.

Jacki · AU · 2026-10-16

Top Hotel in der Altstadt

10.0

Gute Lage in der Altstadt, viele Restaurants in unmittelbarer Nähe. Zimmer und Service sehr gut

Uwe · DE · 2026-10-16

Great long wkend with friends in a vibrant area

10.0

Great location easy access to restaurants and local attractions. Staff were very professional and helpful. Breakfast was delicious with plenty of choice.

− Nothing

Lynn · GB · 2026-10-15

Es war sehr schön nur die Lautstärke hat und massiv gestört

8.0

Sehr schönes Boutique Hotel. Das Personal höchst zuvorkommend, nett, hilfsbereit und absolut professionell. Die Lage könnte nicht zentraler sein. Das Frühstück sehr gut.

− Das einzige Manko ist die Bar in der am Wochenende ein DJ auflegt. Somit ist es sehr laut. Wir hatten das Pech, Zimmer oberhalb der Bar bekommen zu haben.

Brezovic · AT · 2026-10-15

Perfect hotel for a our 2 day stay in Palma

10.0

Just fabulous location . The staff were so lovely and helpful

Debra · GB · 2026-10-15

Guest review

9.0

Die Lage ist perfekt, das hotel ist seine fünf Sterne wert, das Frühstück ist sehr umfangreich

− Im Zimmer bzw Suite war es an wichtigen Plätzen finster, eine Duschtüre wäre nicht schlecht, im Zimmer war es zeitweise kühl,Heizung ging scheinbar nicht,deutsch an der Rezeption wäre nicht schlecht, im Zimmer war kein guter Geruch

thomas · AT · 2026-10-15

PawFriendly Stays · questions

Does Puro Grand Hotel allow dogs?
Yes, Puro Grand Hotel is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

Please note that this property can accommodate dogs, with a maximum weight of 10 kg or less, but will not accommodate other types of pets, additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.