Hotel Nell - Union Market

lovely place, perfect for clubs and food

9.0

the vibe of the hotel is nice! rooms are pretty quaint and minimal, i really appreciated something different than beige or just plain white rooms. friends had a twin room and i booked a queen. bathroom in the twin was nicer than the queen, but both were good rooms!

− i did request an early check-in for the queen bedroom, but when i got there at the exact time i requested, they told me my room would not be available until 4pm but the twin room i had booked for my friends was already available. not too frustrating, but just a little inconveniencing!

Modern, Fun, Clean, Freindly! Definitely return on next trip!

10.0

All the Staff Was Very friendly! Great top notch service! The Girl at check in was exceptional! Sadly don’t remember her name! Very clean and comfy! Loved the design and feel!

Hidden Gem 10 minute walk from NoMa-Gallaudet Metro station

10.0

Adorable boutique hotel in the walkable vibey Union Market area. Subway was 10 minutes away. Easy train ride from DCA ~30 minutes and train swap plus a 10 minute walk— but well worth it! Has all sorts of workspaces and amazing artwork throughout. Even boasts a rooftop bar that is jungle themed with great views and food. Had a great happy hour deal on tacos. Staff is always kind and polite. Absolutely love staying in that area. They take great care of flight crews. I stay here for work and personal. A hidden gem in the big city.

Worst hotel room if you get our room (or maybe even the neighboring rooms in the back)

2.0

First, our room (111?) was in the back where you took a door marked “parking.” The rooms in the back where you accessed via the “parking” door didn’t seem to be a part of the main hotel where most of the rooms are located.Then you make a turn and another turn to see a door that says “loading dock.” The room was next to the door marked “loading dock” and diagonal to the meeting rooms. When my husband walked into the room first, he went to close the curtain but literally saw 2 women looking into the room. It was due to the hotel room window being next to a narrow alley diagonal across a lounge with floor to ceiling glass walls where people sat on stools on a bar height table. We did ask the front desk if we could get a new room at this point but they said all the rooms were pre-assigned so there were no rooms available . Just so you have an idea of the of privacy on the room, the next day I opened the Curtain to get natural light and a man walked past my window in the alley. We’ve never been to a hotel room with walls this thin. The other low reviews of this hotel mention the noise issue too, so I assume only certain rooms have this serious problem. I have unilateral deafness, so the neighbor room sounds weren’t too bothersome . My husband could hear the neighbor’s alarm clearly (whether it was their phone or hotel room clock alarm) which woke him up in the morning. He could hear their conversations non stop. Note that we only stayed in the room for about 10 hours since we checked in late for one night and went out for late dinner returning around midnight. The Tv didn’t work and had a hanging wire. Also the thermostat didn’t work for the heat . Next day we learned that, there was a remote control for the thermostat on a different wall (not eye level) high above next to sink vanity lights and this room may have even been the only room that didn’t have a thermostat that worked. There should’ve been a note next to the thermostat or front desk should’ve informed us upon checking in especially because the weather was freezing temperature that night. Also the TV on the wall had a hanging wire and it didn’t work. The TV was also much closer to the ceiling than the bed (maybe about 6 ft higher). The placement of the tv was very odd. We did complain to the front desk about the issues with the room but they weren’t helpful considering we only stayed in the room for 10 hours at night. This isn’t what I expected from a Charleston hotel group.

Not great

2.0

There is zero soundproofing. It’s horrible. The person in the adjacent room came in around 1am. Not only did I hear their door slam, but I can also hear every single noise in their room, even the rustling of a plastic bag. I can also hear all the traffic snd train noise outside. So that basically means I will not sleep tonight. The room wasn’t cleaned properly. There were brown stains on the bathroom door, among other spots. The thermostat has an absurdly convoluted and unintuitive interface, so it is impossible to use. The cherry on the top is some kind of smart clock/device with a camera facing the center of the room. So whoever inevitably hacks these devices can watch everything guests do.

Surprise Stay

10.0

My wife and I stayed in DC for a surprise party. The hotel was close to the party venue, so this was a selection for convenience. We were pleased with the selection. The hotel looks amazing, and the staff were so nice. Parking is limited and expensive. Our room was one of the best we have stayed in while in DC. The Asian restaurant on the lower level was amazing. The hotel's food was just ok. We will select this hotel again!