Thompson Austin, by Hyatt
506 San Jacinto Blvd, Austin, US
8.8 guest rating· 226 reviews
About this hotel
Luxurious Accommodation and Convenient Location
Thompson Austin, part of Hyatt, offers a luxurious stay just 1.1 km from Shoal Beach. With free bikes, an outdoor pool, and a fitness centre, guests can enjoy both relaxation and activity. The city centre is a mere 500 metres away, making it a convenient choice for travelers.
Modern Amenities and Dining Options
The guest rooms are well-equipped with air conditioning, flat-screen TVs, and private bathrooms. Some rooms even feature a kitchen for added convenience. Guests can indulge in American cuisine at the on-site restaurant and choose from a variety of breakfast options, including vegetarian and gluten-free.
Business and Leisure Facilities
Whether guests need to attend to work matters at the business centre or unwind at the bar, Thompson Austin has them covered. Additionally, the sun terrace offers a perfect spot to soak in the Austin sun.
Book your stay at Thompson Austin, part of Hyatt for a memorable experience in Austin!
Amenities
- WiFi available
- Fence around pool
- Infinity pool
- Outdoor pool
- Pool bar
- Pool with view
- Rooftop pool
- Swimming pool
- Fitness center
- Fitness facilities
- Accessible parking
- Parking
- Parking garage
- Private parking
Show all 81 amenities
- Valet parking
- Breakfast takeaway containers
- Restaurant
- Bar
- Snack bar
- Air conditioning
- Pets allowed
- Pet basket
- Pet bowls
- 24-hour front desk
- Business center
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Access to health care professionals
- Allergy-free room
- ATM/cash machine on site
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Dry cleaning
- Electric vehicle charging station
- Evening entertainment
- Express check-in/check-out
- Face masks for guests available
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Happy hour
- Heating
- Invoice provided
- Ironing service
- Key access
- Key card access
- Laundry washed per local authority guidelines
- Lift / Elevator
- Live music/performance
- Luggage storage
- Meeting/banquet facilities
- Nightclub/DJ
- Outdoor fireplace
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
- Sun terrace
- Thermometers for guests provided by property
- Tour/class on local culture
- Walking tours
- Wine/champagne
Location
506 San Jacinto Blvd, Austin, US
- Check-in
- from 04:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say8.8226 reviews
Great!
10.0I had a great stay at the Thompson Hotel for my birthday. The hotel was beautiful, the food was amazing, and the whole experience felt special. A big thank you to Nicolas Gonzalez at valet he was very kind and welcoming. I’d definitely come back!
Excellent
10.0Had the best time this weekend at Thompson Austin. Our favorite hotel in Austin. Always so amazing, with the best staff, food, drinks, location, etc. Can’t wait until we get to go back again!
Beautiful Hotel
10.0The Thompson is a fantastic hotel, I will definitely come back when I'm in the area. It is centrally located and an easy walk to many events.
Sewage Backup in Room - Avoid
2.0Our overall experience was quite disappointing, with a combination of room issues and some service issues marring our stay. In the early morning we started to notice the smell of sewage back up into our bathroom and attempted to flag this to the front desk. We had to call housekeeping ~3x, and the front desk ~3x before anyone picked up the phone to address the concern. To the hotel’s credit, they promptly sent an “engineer” who simply flushed our toilet and said “this should get better” and left. After arriving back from daily activities before dinner we saw human waste and toilet paper backed up into our toilet, which made the whole room reek. After going down to the front desk in person they were apologetic and helpful. Ultimately we were moved into the same style of room that didn’t pose an immediate health hazard. That said there was no additional effort to make things right. After providing feedback to the hotel (which the hotel proactively asked for) they again said sorry and continued to make no effort to rectify an egregious issue. They simply hoped they could welcome me back soon for a more seamless stay. At a hotel that routinely charges upwards of $500/night (before fees) I was fairly surprised by this, and I don’t think I’ll take them up on their offer. Overall, I can’t say that I’d recommend the hotel to anyone visiting the city.
Property is nice but service can be poor
6.0Rooms and amenities are great. But WiFi is chronically spotty, valet is often overwhelmed, and room service can take 2 hours on a busy night.
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Pets
Pets are allowed. Charges may be applicable.
›Parking
Private parking is possible on site (reservation is not needed) and costs USD 59 per day.