The Royal Sonesta Chicago River North

Not worth the money

4.0

Central for dinner but not as near to start line for marathon as expected, still needed underground.

− Prior to arriving, I specifically asked whether all charges were included in the final price quoted, as you can see in my earlier messages. At no point was I informed that an additional $500 would be required as a security deposit. This was frustrating, as I had not budgeted for such a significant additional expense during my trip. Not everyone has an extra $500 readily available while travelling, and I feel this should have been clearly communicated in advance, especially as I had specifically asked about additional charges. In addition, the overall service at the hotel was disappointing. The reception staff were not as helpful or welcoming as expected, and some interactions felt impersonal, which added to the overall disappointment of our stay. Housekeeping was also inconsistent throughout our five-night stay. On the few occasions housekeeping did attend, it was late in the afternoon, often when we had already returned to our room. Given the amount we paid for our stay, I expected a higher standard of service. Overall, this was a disappointing experience, and I feel these issues should be acknowledged and addressed appropriately.

Very poor value for money - avoid

3.0

Location was very good and staff were polite & professional.

− Overpriced and poor value for money. Only one bar in the hotel which was closed on 2 of the 3 days we stayed.

Massively overpriced for quality of stay. would stick with a recognised brand in future.

5.0

Good location, plenty on doorstep, easy to find.

− Zero amenities in room. No tea/coffee/robes/slippers. Had to ask for a kettle but they didnt have any mugs or cups to drink from. Room was regularly not serviced by housekeeping. Noisy water pipes during the night. Hot drinks in lobby were removed at 10am.