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Novotel Kraków Centrum

★★★★ Ul. Tadeusza Kościuszki 5, Kraków, PL

8.8 guest rating· 5520 reviews

Travelling with a dog

Dogs are welcome at Novotel Kraków Centrum; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls and Pet basket.

About this hotel

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation : Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights : Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort : Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

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Rooms & rates

Suite

Sleeps 4 · 50 m² · Sofa bed, Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Standard Queen Room with Two Queen Beds

Sleeps 4 · 25 m² · 2× Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Standard Queen Room

Sleeps 2 · 25 m² · Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Executive Queen Room with Sofabed

Sleeps 4 · 25 m² · Sofa bed, Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Executive Queen Room

Sleeps 2 · 25 m² · Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Standard Queen Room with Sofabed

Sleeps 4 · 25 m² · Sofa bed, Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Junior Suite with Queen Bed and Sofa Bed

Sleeps 4 · 50 m² · Queen bed

  • Air conditioning
  • Coffee machine
  • Toilet
  • Slippers
  • Toilet paper

Suite with Terrace and View

Sleeps 4 · 70 m² · Queen bed

  • Air conditioning
  • Coffee machine
  • Toilet
  • Slippers
  • Toilet paper

Amenities

  • Free WiFi
  • Heated pool
  • Indoor pool
  • Pool cover
  • Swimming pool
  • Swimming pool toys
  • Spa/wellness center
  • Sauna
  • Fitness facilities
  • Accessible parking
  • Private parking
  • Breakfast in the room
  • Breakfast takeaway containers
  • Restaurant
Show all 89 amenities
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
  • Room service
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Airport pick up
  • ATM/cash machine on site
  • Board games/puzzles
  • Broadcast Live sport events
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Contactless check-in/check-out
  • Cycling
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Games room
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Hot tub/Jacuzzi
  • Indoor play area
  • Invoice provided
  • Ironing service
  • Key card access
  • Kid meals
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Outdoor furniture
  • Packed lunches
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared lounge/TV area
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Steam room
  • Table tennis
  • Terrace
  • Thermometers for guests provided by property
  • Wine/champagne

Location

What guests say8.85520 reviews

+ Good location+ Friendly staff+ Good breakfastNoise from the elevatorPool temperatureSome facilities outdated
Cleanliness8.6
Service9.6
Location9.6
Room Quality8.1
Amenities8.6
Value for Money8.6

Guest review

9.0

המלון במיקום מעולה על הנהר, 5 דקות מהדרקון (אמירה מוזרה 😎), רבע שעה מהעיר העתיקה. המלון נראה חדיש, חניה נוחה יחסית, חדר מרווח, המיטות הכי נוחות שנראה לי שישנתי בחיי, חדר כושר מאובזר מאוד, בריכה הפתיעה בגודל והעומק שלה בהתחשב בזה שזאת בריכת ספא, וסך הכל, אחלה מלון

1. הצוות יכול היה להיות יותר רספונסיבי - המזגן בחדר שלנו היה ממש רועש ואי אפשר היה להדליק אותו. ביקשנו שיבדקו, לא חזרו אלינו. 2. עוד בנושא הצוות - עשיתי את הטעות בלשלם בדולר במקום במטבע המקומי. ידוע שבכל מכשיר נותנים לך לבחור, אבל העמלה שלקחו על המרה לדולר המטבע המקומי הייתה מוגזמת - 10%!!!! היה מאוד ראוי להתריע על זה לפני בטח כי זה מאוד חריג. 3. הניקיון - הצוות של הניקיון היה מאוד נחמד, אבל הרמה של הניקיון הייתה נמוכה... מצאנו לכלוך, גומיות של אורחים קודמים, לא החליפו כוסות גם אחרי ניקיון, וכשביקשנו שיחליפו, פשוט שטפו לנו את הכוסות בכיור של המקלחת של החדר וניגבו עם מגבת... הזוי בעיני וראוי היה לקבל סט כוסות חדש...

ע. · IL · 2026-08-22

Guest review

10.0

Pulizia, staff, servizi, cibo, servizi per bambini

Carlo · IT · 2026-08-22

Perfect

10.0

It was perfect property for us and the kids Everything was clean peaceful and relaxing The rooms are huge we took the junior suite

It’s little bit far from Main Street need to take taxi or bus But it’s worth it

Liran · IL · 2026-08-20

PawFriendly Stays · questions

Does Novotel Kraków Centrum allow dogs?
Yes, Novotel Kraków Centrum is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

A deposit may be required at the property.