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Novotel Kraków Centrum

★★★★ Ul. Tadeusza Kościuszki 5, Kraków, PL

8.8 guest rating· 5608 reviews

Travelling with a dog

Dogs are welcome at Novotel Kraków Centrum; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls and Pet basket.

About this hotel

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation : Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights : Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort : Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

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Rooms & rates

Suite

Sleeps 4 · 50 m² · Sofa bed, Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Standard Queen Room with Two Queen Beds

Sleeps 4 · 25 m² · 2× Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Standard Queen Room

Sleeps 2 · 25 m² · Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Executive Queen Room with Sofabed

Sleeps 4 · 25 m² · Sofa bed, Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Executive Queen Room

Sleeps 2 · 25 m² · Queen bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee machine
  • Shower

Standard Queen Room with Sofabed

Sleeps 4 · 25 m² · Sofa bed, Queen bed

  • Air conditioning
  • Private bathroom
  • Shower
  • Hair dryer
  • Seating Area

Junior Suite with Queen Bed and Sofa Bed

Sleeps 4 · 50 m² · Queen bed

  • Air conditioning
  • Coffee machine
  • Toilet
  • Slippers
  • Toilet paper

Suite with Terrace and View

Sleeps 4 · 70 m² · Queen bed

  • Air conditioning
  • Coffee machine
  • Toilet
  • Slippers
  • Toilet paper

Amenities

  • Free WiFi
  • Heated pool
  • Indoor pool
  • Pool cover
  • Swimming pool
  • Swimming pool toys
  • Spa/wellness center
  • Sauna
  • Fitness facilities
  • Accessible parking
  • Private parking
  • Breakfast in the room
  • Breakfast takeaway containers
  • Restaurant
Show all 89 amenities
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
  • Room service
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Airport pick up
  • ATM/cash machine on site
  • Board games/puzzles
  • Broadcast Live sport events
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Contactless check-in/check-out
  • Cycling
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Games room
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Hot tub/Jacuzzi
  • Indoor play area
  • Invoice provided
  • Ironing service
  • Key card access
  • Kid meals
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Outdoor furniture
  • Packed lunches
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared lounge/TV area
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Steam room
  • Table tennis
  • Terrace
  • Thermometers for guests provided by property
  • Wine/champagne

Location

What guests say8.85608 reviews

+ Good location+ Friendly staff+ Good breakfast− Noise from the elevator− Pool temperature− Some facilities outdated
Cleanliness8.6
Service9.6
Location9.6
Room Quality8.1
Amenities8.6
Value for Money8.6

Overall, we were satisfied with our stay and would recommend the hotel.

9.0

The breakfast was excellent. The hotel was in an exceptionally good location. The room was fine, and the facilities were of the expected standard. Although the bed initially seemed very soft, it turned out to be comfortable. It was also a great advantage to have a secure, enclosed garage available for an additional fee.

− Nowadays, a hotel of this 4* standard should be expected to allow guests to access their own online streaming subscriptions (Netflix, HBO, YouTube, etc.) on the hotel TV. The shower floor was dangerously slippery, posing a serious risk of accidents. The room was not cleaned after the second night. Convert to PDF

Márton · HU · 2026-10-23

Guest review

8.0

Gute Lage, gutes Frühstück, top Personal

− Safe funktionierte nicht.

Markus · DE · 2026-10-23

SUPER POBYT!

9.0

super śniadania! Nawet dla tak wymagających dietetycznie osób jak ja, które nie jedzą wielu produktów, śniadanie było wyśmienite.

− bardzo dużo turystów, ale to normalne..

Karolina · PL · 2026-10-19

servizi molto scadenti personale molto poco empatico struttura molto dozzinale camera mai pulita cop

3.0
Paolo · IT · 2026-10-19

Загалом все добре

9.0

Все було чудово, персонал на рецепції допомагає в усіх питаннях. Номер чистий, теплий.

− Не працював телевізор. Відсутні такі речі як капці одноразові, якісь ватні диски тощо.

Marina · UA · 2026-10-19

PawFriendly Stays · questions

Does Novotel Kraków Centrum allow dogs?
Yes, Novotel Kraków Centrum is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

A deposit may be required at the property.