Hotel Mongibello Ibiza

Disappointing experience and scam despite a nice room upgrade

3.0

The hotel itself looks nice

− We had requested a high floor with a full sea view. When asked about bed configuration, we said we’d take whichever option gave the better view — the staff member then gave us the worst room available, claiming it was the only option. We refused it and spoke to another staff member, who was able to find us a high floor room with a much better view, so it clearly wasn’t the only option after all. On checkout, we were told there was an extra 50 euro charge. When we questioned it, staff went to check and admitted it was a system error. To add to this, we lost internet access for a full day during our stay. Overall, the hotel has the potential for a good stay given the right room, but the billing errors and inconsistent service made the experience frustrating and left us questioning the accuracy of our final charges.

Nice hotel but not 5 star worthy.

7.0

Mostly new interiors (corridors looked a bit dated still with worn out carpet). Good breakfast buffet.

− Service at the pool was terrible, up to 20 mins wait for a drink, especially when no free water was provided and you have to spend all day waiting for a drink.

A magnificent hotel full of vibes

10.0

From the minute we arrived the staff gave us a warm welcome - greeted outside the main door by a cheery young man and the brought inside to check-in with Ivan. Another member of the team came with water and cold towels for us while taking our bags… this was pretty much the standard for the whole stay - staff were super friendly and went out of their way to help. Decor-wise the hotel is of an exceptional standard. Lots of quirky, Italian 60s style design everywhere you look. The music is selected accordingly and adds to the cool vibe of the place. Food at breakfast was a highlight - top quality, lots on offer, and always an available seat. Never crammed and always relaxed. The poolside was fab - drinks can be ordered to your sunbed and there was never an issue trying to get a bed. Plenty available throughout the day. Access to the beach is quick and easy, a brilliant wee beach with a Kiosk which we made use of one afternoon! For the room itself - we had a sea view suite as we were travelling with our 11 year old (its teen friendly and minimum age of 11 so no screaming kids!). The room was unbelievably good. Bright, spacious, huge balcony, excellent TV and clean. Air con was excellent too. Housekeeping was done in the morning and they offered a ‘turndown’ service at night too, so we would come back from our evening out and the room would be prepared for sleep. All in, we got a very good deal on the suite and made the most of our time at Hotel Mongibello. I’d love to come back one day - maybe next year?

− Prices of drinks and food are high, but perhaps to be expected.

Guest review

3.0

− The most complicated set of rules I've ever experiences in a hotel. Operations need to be improved.