Hôtel Charlemagne by Happyculture

Très bien

8.0

La propreté et l’accueil du personnel

− RAS

Great location!

7.0

The staff on the front desk were excellent, providing directions and tourist information, including local restaurants (which are hard to find on a Sunday when most in the area are closed.) We had a beautiful view of the city including the sunrise every morning. The newly renovated room and bathroom were very nice. I loved the lighted mirror and towel warming rack in the bathroom. The room was very quiet and the breakfast was good. The location was perfect. We had great weather and walked everywhere - from our river cruise ship, to the shops and square at Place Bellecour and also to the Old Town.

− The bed was very comfortable but squeaked every time you rolled over. The biggest surprise was that the hotel was under renovation. All the public spaces were unfinished drywall. The outside garden was a construction zone. but there was a small patio available (mostly used as a smoking area.) Due to the renovation, our tv didn't work, but the staff managed to get us a few channels. Unfortunately there were no tech staff available on the weekend. After we inquired, the manager kindly provided a small refund for the inconvenience. Also due to the renovation, the safe was not screwed down, given it's small size it could easily be picked up and carried away. The reno should be done in January 2027 and it will be beautiful when complete. (Despite all this, we did enjoy our stay and the location.)

Clean and comfortable stay

7.0

Clean and comfortable, location was convenient. Nothing to complain about but nothing special too

Guest review

7.0

Location excellent, staff friendly..

− Hotel was under renovation during our stay, we weren't informed earlier, breakfast was poor, no vegetables and other vegar foods..

Für eine Nacht ideal

8.0

Lage nahe zum Metro, zum Einkaufen, schöne Terasse, Frühstück gut, vielseitig. Bett sehr bequem.

− Gute Gläser haben gefehlt.

Overall disappointing - would not chose to stay again.

4.0

Disappointing Stay – Would Not Return The hotel’s exterior was disappointing on arrival, looking rather grubby and lacking the welcoming appearance you would expect. First impressions were not improved upon entering reception, where obvious renovation work was underway. The reception area consisted of a makeshift desk and unfinished plasterboard walls, none of which had been communicated to guests before arrival. There was no apology or acknowledgement of the inconvenience, merely an explanation that work would be ongoing between 10:00 and 16:00. Guests should have been informed of these renovations in advance so they could make an informed decision about their stay. The lift was exceptionally small, arguably the smallest I have ever encountered, barely accommodating two people and two suitcases. This was inconvenient, particularly when arriving or leaving with luggage. On a more positive note, the bedroom had been freshly decorated and was tastefully presented. However, it was small and felt cramped, with limited space to move around comfortably. The bathroom was acceptable, although the shower-over-bath arrangement may not suit everyone, particularly as there were no grab rails to assist with getting in and out safely. Breakfast was mediocre and offered little to get excited about. The cooked selection consisted of wet scrambled eggs, streaky bacon and sausages, alongside bread rolls, ham, cheese and pastries. Fruit was also available, but unfortunately, it was overripe. While there was a reasonable selection of basic items, the overall quality and presentation were disappointing. The hotel’s main positive was its convenient location, which was handy for getting around. Overall, I was disappointed with the experience. Had I been informed about the ongoing renovations before booking or arrival, I would have chosen to stay elsewhere. There was no offer of compensation or any meaningful acknowledgement of the disruption caused.

− Ongoing renovations that were not communicated prior to to arrival