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Novotel Kraków City West

★★★★ Al. Armii Krajowej 11, Kraków, PL

8.7 guest rating· 5015 reviews

Travelling with a dog

Dogs are welcome at Novotel Kraków City West; it lists pets-allowed in its own facility data.

On top of the basics it offers Pet bowls.

About this hotel

Spacious Rooms with Modern Amenities

Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options

Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location

Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

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Rooms & rates

Superior Queen Room with Sofa

Sleeps 4 · 30 m² · Sofa bed, Queen bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Superior Room with Two Twin Beds

Sleeps 2 · 30 m² · Twin bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Executive Queen Room

Sleeps 2 · 30 m² · Queen bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Executive Twin Room

Sleeps 3 · 30 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Suite

Sleeps 4 · 60 m² · Queen bed, Sofa bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Superior Room, 1 Queen Bed with Sofa bed (Novation)

Sleeps 4 · 30 m² · Queen Bed, Sofa bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom

Suite, 1 King Bed with Sofa bed

Sleeps 4 · 59 m² · King bed, Sofa bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Private bathroom
  • Deep soaking bathtub

Superior Suite, 1 Queen Bed with Sofa bed

Sleeps 4 · 59 m² · Queen Bed, Sofa bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Private bathroom
  • Deep soaking bathtub

Executive Twin Room, 2 Twin Beds

Sleeps 2 · 30 m² · 2× Twin bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom

Executive Room, 2 Double Beds

Sleeps 4 · 30 m² · 2× Double bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom

Amenities

  • Free WiFi
  • Indoor pool
  • Swimming pool
  • Fitness/spa locker rooms
  • Sauna
  • Fitness center
  • Accessible parking
  • Private parking
  • Restaurant
  • Bar
  • Snack bar
  • Air conditioning
  • Pets allowed
  • Pet bowls
Show all 81 amenities
  • 24-hour front desk
  • Tour desk
  • Business center
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Allergy-free room
  • ATM/cash machine on site
  • Badminton equipment
  • Board games/puzzles
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Cycling
  • Dry cleaning
  • Electric vehicle charging station
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Games room
  • Garden
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Indoor play area
  • Invoice provided
  • Ironing service
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Meeting/banquet facilities
  • Outdoor furniture
  • Packed lunches
  • Physical distancing in dining areas
  • Picnic area
  • Private check-in/check-out
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared lounge/TV area
  • Shuttle service
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Sun terrace
  • Table tennis
  • Terrace
  • Thermometers for guests provided by property
  • Wheelchair accessible
  • Wine/champagne

Location

What guests say8.75015 reviews

+ Good breakfast+ Friendly staff+ Convenient locationHigh parking feesLimited dinner buffetCold room temperatures
Cleanliness8.4
Service9.2
Location8.9
Room Quality8.2
Amenities8.7
Value for Money8.5

Guest review

10.0

Super obsługa, czysty kompleks basenowy, kucharz zrobil dla dzieci kotlety choc nie bylo ich w karcie. To nasz kolejny pobyt w tym hotelu i napewno wrocimy

Anna · PL · 2026-08-22

Disappointment

5.0

the breakfast was great, huge variety of food the rooms were comfortable and looked nice

the Hotel's Bank charged us a huge (>10%) exchange fee when paying for the room in EUR. the wellness was a compelete disappointment :( the changing rooms, the lockers and the pool itself were terrible. You had to walk across the insanely small gym to get to the pool and could only get your pool towels from a man who was always talking on the phone. The pool is really cold and so small that only around 10 people can swim in it comfortably. the parking fee is also expensive also it would be great if they put small bins on the restaurant tables at breakfast for the smaller rubbish. also it would be a nice gesture to inform internation guests that if they are coming by car then they need to register for the low emission zone of Krakow All together it was okay, but I expect a lot more from the name Novotel.

Jenő · HU · 2026-08-22

Guest review

10.0

Příjemné prostředí, ochotný a milý personál.

Miloš · CZ · 2026-08-20

Excelenete trato, y excelente para niños

10.0

Trabajadores excelente, hotel super limpio y muy completo

Jordi · ES · 2026-08-20

PawFriendly Stays · questions

Does Novotel Kraków City West allow dogs?
Yes, Novotel Kraków City West is flagged pet-friendly in its listing. Fees and size limits are set by the hotel; ask at booking if they aren't shown.

Good to know

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

A deposit may be required at the property.