Four Seasons Hotel Montreal

Great hotel with exceptional staff

8.0

The staff are well trained and helpful. Bed was extremely comfortable. Gym well equipped and the hotel is in a great location

− The cleanliness of the canned water. Also the valet parking damaged the car.

Not the luxury that needs to come with the brand

6.0

The hotel staff is doing a very good job, particularly the concierge team. The check-in and check-out experience was excellent, as was the communication prior to our arrival. Our preferences were recognized and remembered, and from a service perspective, we experienced the personalized attention expected from a luxury brand. Unfortunately, the property itself is a completely different story and was very disappointing. The rooms feel extremely basic and empty, closer in appearance and finishing to a 2–3-star European hotel than to a property carrying a luxury brand name. There is little more than painted walls, beds and a small counter. They did not even invest in a proper full headboard or sufficient detailing that could have added some sense of warmth and luxury. The bathrooms follow the same approach, with basic sanitary ware, inexpensive-looking materials and poor-quality finishing. The public areas were equally surprising. Even the elevators have very cheap-looking ceramic tiles, poorly executed grout and simply painted walls, creating an atmosphere more reminiscent of a basic public building than a luxury hotel. It appears that the property underwent a retrofit where costs were cut at almost every possible corner. Even within those limitations, the design is very hit-and-miss and lacks the refinement, materials and attention to detail expected at this level. This creates a significant disconnect: we received the signature service, but without the visual experience, quality or feeling of luxury that should accompany it. The staff deserves recognition for delivering such good service despite a physical product that simply does not match the positioning or expectations of the brand. Overall, very disappointing.

Not at all upto our expectations from a Four Seasons hotel

4.0

We were surprised that the four seasons hotel is of such poor quality.

− The carpet in the room had what seems to be pet pee stains. In some areas parts of the carpet was carved out and replaced. The rooms was damp and the pillows smelled poor / musky

Place was beautiful and staff were very friendly and helpful

10.0

Beautiful place to stay

− Little expensive

Prima verblijf!

9.0

Mooie kamer, goed ontbijt. Behulpzaam en vriendelijk personeel. Goede ligging.

− Niks

Best family trip at an elegant top notch four seasons

10.0

The hotel is run superbly by the staff from check-in to the Concierge Dimitri, Henry, Veronica to servers Rosalie, Evelyn, Emma, Melanie, Stefan, & Aisha at Marcus and Marcus lounge. Drinks and eats unbelievable. The rooms are perfection. Location fantastic. we will return!l, sad to leave.