Four Seasons Hotel Montreal

Great but expensive

10.0

Great restaurant and hotel. Very modern and cool. Professional staff.

− Room needs a proper desk

Great hotel with exceptional staff

8.0

The staff are well trained and helpful. Bed was extremely comfortable. Gym well equipped and the hotel is in a great location

− The cleanliness of the canned water. Also the valet parking damaged the car.

Not the luxury that needs to come with the brand

6.0

The hotel staff is doing a very good job, particularly the concierge team. The check-in and check-out experience was excellent, as was the communication prior to our arrival. Our preferences were recognized and remembered, and from a service perspective, we experienced the personalized attention expected from a luxury brand. Unfortunately, the property itself is a completely different story and was very disappointing. The rooms feel extremely basic and empty, closer in appearance and finishing to a 2–3-star European hotel than to a property carrying a luxury brand name. There is little more than painted walls, beds and a small counter. They did not even invest in a proper full headboard or sufficient detailing that could have added some sense of warmth and luxury. The bathrooms follow the same approach, with basic sanitary ware, inexpensive-looking materials and poor-quality finishing. The public areas were equally surprising. Even the elevators have very cheap-looking ceramic tiles, poorly executed grout and simply painted walls, creating an atmosphere more reminiscent of a basic public building than a luxury hotel. It appears that the property underwent a retrofit where costs were cut at almost every possible corner. Even within those limitations, the design is very hit-and-miss and lacks the refinement, materials and attention to detail expected at this level. This creates a significant disconnect: we received the signature service, but without the visual experience, quality or feeling of luxury that should accompany it. The staff deserves recognition for delivering such good service despite a physical product that simply does not match the positioning or expectations of the brand. Overall, very disappointing.