The Beverly Hilton

Guest review

1.0

FORMAL COMPLAINT 15 August 2026 Customer Service and Complaints Department Booking.com B.V. Herengracht 597 1017 CE Amsterdam, The Netherlands Subject: Formal complaint and request for intervention and refund - reservation 5034406313 Dear Sir or Madam, I am submitting a formal complaint concerning accommodation booked through Booking.com at The Beverly Hilton for 4 to 10 August 2026. The listing and booking process did not provide adequate notice that a central advertised amenity was unavailable or that extensive renovation activity would materially affect the stay. We relied on the information presented when committing to a booking costing US$16,499.78. Reservation details Reservation Booking.com confirmation no. 5034406313 Property The Beverly Hilton, Beverly Hills, California Stay 4-10 August 2026 (six nights) Party 11 guests: 7 adults and 4 children Rooms 4 rooms: 1 Premier Room with Terrace and 3 Junior Suites Total price US$16,499.78 (approximately NIS 48,752) Grounds of complaint - The swimming pool was unavailable throughout our stay. We were not informed of the closure before arrival, despite travelling with young children and selecting a full-service luxury hotel. - Extensive renovation work was taking place at the hotel. From early morning, numerous workers were operating in and around the parts of the building where our rooms were located. This caused substantial noise, disturbance and loss of privacy. No meaningful advance disclosure was made. - We are Sabbath-observant and therefore do not use elevators on Shabbat. On Saturday, access to the stairs was blocked because of an event held at the hotel. Staff prevented us from using the staircase for close to an hour while we were accompanied by young children. Our explanation and requests were not handled with appropriate care or urgency. - These were not minor inconveniences.

DEVASTANTE

1.0

niente

− la struttura è in ristrutturazione dovrebbe essere chiusa durante questo periodo.

Ok, but would not stay again until hotel is updated & construction complete

6.0

Room was clean, good size and nicely laid out, Bathroom was clean and breakfast selection was good

− Could have provided a notice that hotel was under renovation as construction noise was loud and started early in the morning. To use alternative swimming pool and spa you had to book ahead which is irritating on a 2 day trip. Restaurant always felt damp in the morning due to humidity, hotel overall feels outdated and breakfast was not great for the price. Much better off going next door to the Waldorf Astoria for breakfast, ambience, service and food was far better and not too much of a price increase.

Excelente estadía

10.0

Habitación amplia La cama y almohadas muy cómodas ,agua de cortesía, la atención del personal , muy predispuestos

− Nada

Dont book by using booking. Both of them are not issuing any invoice

1.0

Nothing

− Ongoing construction

المكان جميل وموقع ممتاز وانصح بشده للحجز بالفندق بعد أعمال الصيانه

8.0

الموقع ممتاز

− وجود أعمال بناء ملاصق بالفندق ويسبب ازعاج ولايوجد حمام سباحه بسبب الصيانه وتتوجه لفندق آخر للحمام السباحه