Hotel Theodore Seattle Downtown, Tapestry by Hilton

Certainly not on my list

3.0

The only plus point has been the location m.

− Unfortunately, my stay at the hotel was quite disappointing, particularly given the level of service and experience I expected from an upscale property. 1. Incorrect room despite booking a king room When I checked in, I was initially given one of the smallest queen rooms, even though my reservation was clearly for a king room. I had to contact the hotel and explain that my booking was for a king room. What was particularly frustrating was that I received different explanations for the issue. Initially, I was told that the hotel was fully booked and that the rooms had been shuffled. Later, I was told that Booking.com had sent the hotel the wrong room description and that their system showed the reservation as a queen room. Regardless of the reason, resolving this issue took a significant amount of my time. I had to wait and repeatedly explain the situation before I was finally given a better room. The only positive aspect was that the hotel eventually provided a better room, but this came after I had already lost a substantial portion of my stay dealing with the problem. 2. Difficult and frustrating housekeeping experience Because I was busy attending an event, I specifically requested that housekeeping clean my room while I was present. However, I was told that the hotel's policy requires guests to leave the room before a full cleaning can be performed. I understand that hotels may have security or housekeeping policies, but the process became unnecessarily difficult when I simply requested basic services such as having the trash picked up and receiving fresh towels. After making multiple requests, the housekeeping manager eventually came to my room. Even then, she seemed very hesitant to provide additional towels. I explained that I was staying for six days and did not have time to repeatedly contact housekeeping for basic necessities.

Guest review

8.0

− Bathroom very small

Beautiful place, centrally located.

10.0

We were very impressed with the Theodore all together and would definitely stay there again if we were in Seattle again!

− The only issue was the layout of the bathroom, the placement of the light switch was outside of the bathroom and the seal on the shower door was not the best, so water got all over the floor.

Very comfortable and relaxing stay

10.0

Relaxing and allowed me to rest well before the work day

Stylish and Friendly

10.0

What a lovely experience -- from easy check-in, to the nice upgrade to a suite (booked through AMEX), to the clean and efficient gym. The hotel is stylish and sophisticated, but not pretentious or precious. Excellent location walkable to Pike Place Market and retail options galore.

A great place and close to everything

10.0

A really nice hotel. Great staff. Little kids cafe downstairs runs out of food around 8 so go early if you want food. Bar next door has great food and beverages. Close to rail system and convention center. Quiet rooms.