Grand Hyatt Athens

Séjour incroyable avec cette piscine en roof top a débordement et vue imprenable sur l’Acropole

10.0

Les 3 piscines, piscine à débordement avec vue imprenable, piscine au niveau 1 parfaite pour les enfants car peu profonde Lit très confortable, Douche très grande et super petit déjeuner

− La route devant l’hôtel (un peu dangereux en tant que piétons) Très long pour faire le Check in et le Check out (25 min de perdue à chaque fois !)

Decent for the pool skippable for the rest

7.0

Infinity pool was cool but all beds were always occupied

− Location- horrible carpet in halways- elevator locations and reception was always a line

Guest review

8.0

The pool areas

− The location it was not on a trendy area and no nice shops and restaurants nearbuy

Camere vista Acropoli!

8.0

Struttura molto curata, elegante e scenografica con molte camere e 2 piani (bar/ristorante/sala colazione/piscine) vista Acropoli , 3 piscine scoperte e una bella SPA con piscina coperta. Ottima colazione in un salone davvero splendido con grande varietà di cibo anche greco. Camere spaziose e fornite di tutte le utilità, anche Nespresso/bollitore, ottima insonorizzazione . Bel balcone con tavolino e sedie vista Acropoli. TV molto bella ma pochi canali. Posizione non centrale ma con i taxi a pochi euro si arriva velocemente ovunque. Personale davvero molto gentile e professionale. Pulizia camere perfetta. Gradito express Check out. Esperienza buona ma migliorabile.

− Siamo una famiglia con 2 figli e ci hanno dato due camere a 3 piani di distanza: è stato veramente disagevole, abbiamo dovuto fare continuamente su e giù con gli ascensori ( dove le attese sono lunghe…), pessima organizzazione. Personale al desk sotto organico o forse mal organizzato, pur essendo estremamente gentili non possono evitare le lunghissime attese per i check in o per chiedere informazioni (potrebbero fare due file diverse ad esempio dividendo check in da chi ha altre necessità). Una sola bottiglietta di acqua naturale a testa in camera ci è sembrato un po’ misero… Lounge deludente (avevamo camere Club, con sovrapprezzo) in posizione sacrificata, sul mezzanino,solitamente le Lounge sono luoghi esclusivi in posizioni con vista/panorama, l’offerta di cibo purtroppo scarsa e senza variazioni in più giorni, ambiente peraltro molto piacevole e pulito. Piscine stupende ma con posti che rimangono occupati dal mattino presto a sera da persone che poi vanno via , questo ci ha impedito per 2 giorni di usufruirne…bisognerebbe avere maggiore controllo sull’occupazione dei lettini…

Bel hôtel mais pas à la hauteur de ses ambitions

7.0

Les chambres sont confortables, la piscine et la localisation

− Le restaurant qui prend la dernière commande à 22h30, et lorsque la réception nous dit 22h35 c’est bon aussi, on réalise qui finalement ce n’est pas bon. Nous n’avons pas pu commander à manger a 5 minutes près, sans pouvoir négocier quoique ce soit. Aussi, le mini bar n’avait pas été nettoyé car nous avions des restes de nourriture des précédents clients. Tout cela n’est pas à la hauteur du standing que l’hôtel veut donner.

Guest review

4.0

− The hotel itself looks nice, but unfortunately, we experienced several problems during our stay. Firstly, the room was not up to the standard we would expect from a 5-star hotel. The room door was rubbing against the floor and getting stuck, which made it difficult to open and close every time. When we wanted to iron our clothes, we found that the ironing board was in terrible condition. We also had two rooms, and the safe in the other room was not working. However, the main problem we faced was during check-out. One day before our departure, we approached the reception and informed them that we had a flight the following morning. We requested 2 regular and 2 vegan breakfast boxes, and I specifically emphasized several times that we needed 2 vegan boxes. Unfortunately, in the morning, we were told that they had prepared only one vegan breakfast box. Moreover, the sandwich in it contained only bread and one thin slice of cheese, which was far below what we would expect from a 5-star hotel, especially for a vegan breakfast. During check-out, we were also informed that €49 had been charged from our deposit for bar usage. However, we had not used anything from the bar. Fortunately, the receptionist checked the system and immediately corrected the mistake. Overall, although the hotel itself looks nice, these issues significantly affected our experience and are not what we would expect from a 5-star property.